Moorfield Road Health Centre
2 Moorfield Road Enfield EN3 5TU
Tel: 02088041522
Fax:
Out of Hours: 111

Disability Access

Disability Access

Disability access is available; the practice is on the 1st floor and is accessible via a lift

Self Certification

Self Certification

Doctor’s certificates are only needed after the first 7 days off work. For up to one week of the sickness, self-certificates should be used. If you need a certificate the first week for any reason, this will be a Private Certificate for which there is a charge.

Services Not Covered By NHS

Services Not Covered By NHS

The NHS does not cover medical examinations for insurance purposes, pre-employment, certain Driving Licences and fitness to travel or participation in sports. Certificates other than the standard DSS certificates may also incur a fee. This also applies to Reports, Private Medical Company requests and signing of passport forms. Please ask the Receptionist for our comprehensive list of private fees.

Interpreting Services

Interpreting Services

If you require an interpreter, there is a language line available or an interpreter can be booked which needs to be booked at least 2 weeks in advance.

Complaints

Complaints

Should you have any reason to complain regarding any aspect of the practice, you should request to meet with the Practice Manager or put your complaint in writing

Policy on Unacceptable Behaviour

Policy On Unacceptable Behaviour

Discriminatory, abusive or violent behaviour will not be tolerated. The practice will take action against any person who treats or assaults its staff.

No member of the practice will be discriminate on the grounds of gender, ethnic origin, disability and religious beliefs. We follow ‘ZERO TOLERANCE POLICY

Rights & Responsibilities

Rights & Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility to ensure to keep medical appointments and follow the medical advice given.

Access To Information

Access To Information

Confidential data, patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care. Your data may be used by clinical teams providing your care for essential purpose of clinical audit. All individuals with access to your data have a professional and/ or contractual duty of confidentiality.

Confidentiality

Confidentiality

It is a legal requirement that confidentiality of patients’ records is maintained at the highest level by all staff.

Patients must be aware that the information they give may be recorded, may be shared in order to provide them with care and may be used to support local clinical audit and other work to monitor the quality of care provided.

Patients have a right of access to their own health record.

They have the right to:

  • Obtain a copy of the record in permanent form and
  • View a record without obtaining a copy.
  • To have information explained where necessary, eg: medical abbreviations.

For further information please ask to speak to the Practice Manager.